Businesses have been using call centers for years to take care of sales and services outside of business hours. When customers can reach a live person, they remain happier and feel important to the company, and that means they are more likely to return for further service at a later date. Using a live answering service has been the solution needed for many businesses in the past, and it could be exactly what you need for your physician practice.
Keep in mind that you can't just find any live answering service for your medical practice. While the focus is certainly to have a live person answering the phone rather than an answering machine, there are a lot of things a live answering service can't do for your patients. U
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